MFPs or Multifunction printers are often the number one choice for budget-minded businesses because they consolidate the functions of a printer, copier, and scanner all into one compact and cost-efficient device. Although it is convenient for all these functions to be housed in one device, the flip side is that it can be difficult to choose the right MFP because there are so many other hidden factors to consider when purchasing or leasing. To ensure you are making an informed decision be sure to ask the following questions before you make a selection.
1. Are there additional charges for scanning documents?
When leasing an MFP be sure that scanning hard copy documents will not incur additional charges.
2. Will the same service rate be applied to all paper sizes?
Check to see that all document sizes have the same service rate. Beware that some suppliers will charge 2 meter clicks for an 11 X 17 piece of paper because of its size.
3. Are supplies included?
If toner is not included in the service rate be sure to ask if all toner shipping and delivery fees are included. Xerox has all-inclusive supply options for selected Xerox MFPs, learn more here.
4. What type of supplies will be used for the life of the contract?
Genuine toner and parts for your MFP are an important consideration. In fact, the use of aftermarket supplies will not only adversely affect the system’s overall performance and output quality, but they can also void the equipment’s manufacturer warranty.
5. Who is responsible for replacing faulty equipment?
If your new MFP has problems and needs to be replaced is it up to you or the lease provider? Before you buy check to see if there is a replacement policy included in the service and lease contract. Xerox provides professional maintenance and on-site service to ensure that you are able to print when you need to.
6. Who pays for applicable property taxes on the device?
Is it up to you or the lease provider to pay for pricey property taxes?
7. Is there a free print cartridge return program?
Keeping toner cartridges out of landfills is a priority for many businesses. Take advantage of free used cartridge return programs to conveniently recycle used cartridges.
8. How will sensitive data be handled and removed?
Don’t forget to consider what happens with the sensitive data stored on your MFP at the end of the lease. Be sure to inquire who will have access when it comes time to handle and destroy your company’s sensitive data stored on the hard drive.
9. Who is responsible for removing the equipment at the end of the lease?
Are there additional charges for equipment removal at the expiration of the lease?
The answers that your service provider gives to these 9 questions should be taken into consideration before a new MFP is purchased or leased. The information you collect will help you get a good deal and avoid unnecessary headaches before you sign on the dotted line.
If you are unsure of how much hidden fees associated with buying or leasing a multifunction printer could be costing your business, give us a call at The MPS Group / Printer Solutions 210-344-0332 today. We can talk you through your available options, all of which are backed by Xerox’s Total Satisfaction Guarantee. What are you waiting for?
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The MPS Group- Printer Solutions

12020 Warfield Street,

San Antonio, TX 78216

Phone. 210-344-0332

Fax. 210-344-0042