Phone Trees

Voice Mails

Hold Times

These are my "pet peeves"

It’s no secret that we as consumers love great customer service. Yet many companies settle for ‘good’ customer service instead of going the extra mile to keep their customers happy.

The main difference between “good” customer service and “great” customer service is that, in the former, you are doing the bare minimum to keep the customer satisfied. Whereas with great customer service, you are not only doing what it takes to make them satisfied – you are going above and beyond to keep customers loyal.

Here at The MPS Group, at some point every member of staff is involved in customer service, whether it’s the printer repair technician improving customer experience; our IT specialist fixing a pesky bug or the front line support staff taking the calls, answering the phones and replying to emails.

As the CEO of my company, I not only want you to receive excellent customer service, I demand it. Call me, James Thomas at 210-344-0332

What are your customer service "Pet Peeves"?


Get In Touch With Us!

The MPS Group- Printer Solutions

12020 Warfield Street,

San Antonio, TX 78216

Phone. 210-344-0332

Fax. 210-344-0042